Privacy Policy

Introduction

JOT Equipment, LLC ("JOT Equipment," "we," "us," or "our") operates the JOOT Equipment Management System ("JOOT" or the "Service") located at app.jackofoiltrades.com. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using JOOT, you consent to the data practices described in this policy.

                Our Commitment: We do not sell your personal information. We only collect data necessary to provide our equipment rental and management services.
            

Information We Collect

Information You Provide Directly

When you use JOOT, you may provide us with:

Account Information: Name, email address, phone number, company name, and login credentials
Business Information: Billing address, site addresses, tax exempt status, payment terms
Equipment Data: Rental requests, service requests, equipment preferences
Communications: Messages, support requests, and feedback you send us

Information Collected Automatically

When you access JOOT, we automatically collect:

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages viewed, features used, time spent on the Service
Log Data: IP address, access times, error logs

Information from Third-Party Services

We integrate with third-party services that may provide us with additional information:

Service	Data Received	Purpose
Samsara	GPS location, engine hours	Equipment tracking
Plaid	Bank account info, transactions	Payment processing
Twilio	SMS delivery status	Notifications

Financial Data & Plaid IMPORTANT

To facilitate payments and account verification, we use Plaid Inc. ("Plaid") to connect your financial accounts. When you link a bank account through Plaid, you are providing your information directly to Plaid.

What Plaid Collects

When you use Plaid to connect your bank account, Plaid may collect:

Account and routing numbers
Account balances
Transaction history
Account holder name
Account type (checking, savings, etc.)

How We Use Plaid Data

                We only use financial data from Plaid to:
                Verify your bank account for ACH payments
Process rental payments and refunds
Reconcile invoices and payments

            

What We Do NOT Do

                We do NOT:
                Sell your financial data to third parties
Use your financial data for marketing purposes
Share your financial data except as needed to process payments
Store your bank login credentials (Plaid handles authentication)

            

Plaid's Privacy Policy

Plaid's use of your data is governed by their privacy policy. We encourage you to review it:

Plaid End User Privacy Policy →

Disconnecting Your Bank Account

You can disconnect your bank account at any time by:

Contacting us at the information below
Using Plaid Portal at my.plaid.com to manage all your Plaid connections

How We Use Your Information

We use the information we collect to:

Provide Services: Process rentals, schedule deliveries, manage equipment
Process Payments: Invoice customers, process payments, manage accounts receivable
Communicate: Send rental confirmations, delivery notifications, invoices
Improve Services: Analyze usage patterns, fix bugs, develop new features
Security: Detect fraud, protect against unauthorized access
Legal Compliance: Comply with tax laws, respond to legal requests

How We Share Your Information

We may share your information with:

Service Providers

Third parties who help us operate our business:

Plaid: Bank account verification and payment processing
Samsara: GPS tracking and telematics
Twilio: SMS notifications
DigitalOcean: Cloud hosting infrastructure

Business Partners

When necessary to fulfill your requests:

Third-party shippers (for equipment delivery)
Sub-rental vendors (when renting equipment on your behalf)

Legal Requirements

We may disclose information when required by law, such as:

Court orders or subpoenas
Government requests
To protect our rights or safety

                We Never Sell Your Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
            

Data Security

We implement industry-standard security measures to protect your information:

Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher
Encryption at Rest: Sensitive data is stored on encrypted infrastructure
Access Controls: Role-based access limits who can view your data
Secure Authentication: Passwords are hashed using bcrypt; sessions use JWT tokens
Regular Monitoring: We monitor for security threats and unauthorized access

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

Provide our services to you
Comply with legal obligations (tax records: 7 years)
Resolve disputes and enforce agreements

When you request deletion of your data, we will delete or anonymize it within 30 days, except where retention is required by law.

Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request your data in a portable format
Opt-Out: Opt out of marketing communications
Withdraw Consent: Revoke access to linked accounts (e.g., Plaid)

To exercise these rights, contact us using the information below. We will respond within 30 days.

Cookies & Local Storage

JOOT uses cookies and local storage to:

Keep you logged in (session management)
Remember your preferences (language, settings)
Enable offline functionality (Progressive Web App)

We do not use third-party advertising or tracking cookies.

Children's Privacy

JOOT is a business-to-business service and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

Update the "Last Updated" date at the top of this page
Notify you via email for material changes
Post a notice on our Service

Your continued use of JOOT after changes are posted constitutes acceptance of the updated policy.